I had my shop on ETSY since 2010, then two days ago I went to log in and my account had been deactivated! There were no warnings, no notices, no emails, no policy violations. My feedback was 100% positive with very happy customers. My account was in good standing...bills paid timely, no complaints of any kind.
ETSY was my main means of supporting my two children and I. Yes, I do have other shops on other venues, but most my effort went into promoting and making a business out of ETSY. I had 356 listings that I would have lost my pics, my descriptions , my tags, everything had I not had them listed elsewhere. I did lose the listing fee on all those also. They still owe me money from direct checkout, which I am sure I will never see. and if I had orders they won't get filled because I have no way to know what they were or who to send them to.
I emailed etsy support 10 times (they have NO customer support phone number ),tweeted numerous times and contacted 3 admin via their email to try and find out the reason why they closed my shop without notifying me of a reason why or that they were going to close it. My only response from ETSY as to why was a reply on twitter that they would get back to me as soon as possible. I am still waiting for them to tell me why! Where is ETSY customer service to its clients (the sellers). Had I treated one of my customers in this fashion I would expect to be shut down but it seems ok if ETSY treats the seller this way.
Getting no reply from ETSY and totally clueless as to why my account was closed..I posted on forums using my buyer account hoping to get some attention or information. Both threads were closed by admin and my buyer account was also deactivated. I can no longer purchase from etsy either.
So I am wondering how we protect ourselves from ETSY itself. I never needed protection from a buyer...only from ETSY dictatorship.
I am not the first person this has happened to nor will I be the last. http://www.auctioninsights.info/etsy-still-dropping-sellers.html